Tuesday, July 17, 2007

Senseless Suggestion

Normally, on my drive home form work I multi-task to pass the time....and by multi-tasking, I'm not only talking about the usual nose picking or ball scratching, but I'll sometimes call friends, make dinner reservations, order a pizza, call an escort service, etc....well, last night I called up T-Mobile to switch call plans. Currently, I'm on a 600 any time minutes/unlimited night & weekends plan (for $39.99)....this works for me, as I do most of my personal calls during the day from my work phone....I have gone over my 600 minutes a few times but not by much.

But, I heard about T-Mobile's 1000 any time minutes/unlimited night & weekends plan (for $39.99), so decided to switch over. I must've called after hours, as I ended up speaking to an Indian woman with an extremely thick accent. I had to ask her twice to repeat her name. Her name was Eunice....ahem. Now come on...if Big Business is going to outsource to India, fine...but why make the call center folks use false, CORNY American names?

Anyhoo....Gita Eunice tried to talk me out of switching plans, as it would force me into a new 2-year contract. I was cool with that, but she advised that I remain on the current plan & once a week call in to check how many minutes I've used to date (so that I don't go over my allotted 600 minutes).....hmmm.....let me think about this: keep things as-is or get an additional 400 minutes at the same monthly rate & not having to call in weekly...gee, what should I do?

After I switched phone plans, I thought about calling one of my credit card companies to request a credit line increase (something I do every 6 months), but then I thought that the better idea would be to call in the morning when I could request that the real Eunice please stand up!

9 comments:

Silly Billy said...

Do you usually order a pizza and then the escort or vice versa? Or do they come together?

Scot said...

I know I'm a day late, but did you know you could have also gotten a new phone out of the deal? About a year ago I needed a new free phone and so signed up for a new 2 year contract (T-Mobile also) and switched to the 1000 Anytime plus free nights/weekends. Funny enough, I got an American girl.

jay said...

The t-mobile thing works out well unless you have alot of T-Mobile friends since it doesn't include mobile to mobile.

Lewis said...

There is an under cover sort of documentary out there somewhere (I have not seen it, but only heard about it) that goes behind the scenes at such a call center in India....and the name changes, getting family members to work there, teenagers working the calls, and other things are all brought to light. I check out all of my minutes, bills, upgrades, changes, etc right on line with "the new AT&T."

franck said...

i am on a plan with 10 minutes per month and i never go over. it also includes 600 txt messages per month, of which i usually use between 300 - 500. somehow i don't like talking on the phone.

Eric said...

That's hysterical. This is why I attempt to do EVERYTHING I can online before resortng to dealing with an operator.

Steve said...

Yeah, what Scott said. A while back my contract was almost up, but all I really wanted was a new phone. When you even hint at their customer service people that you're about to bail on them, they jump into step and fetch it mode. Sure, I had to re-up my deal for another 2 years, but not only did I end up with 500 more minutes a month & the new phone I wanted, my bill ended up being close to $10 less a month. Boo-ya, bitches.

TCho said...

WTF? i don't know why they would try to convince you not to switch. I would think they would welcome you entering a new contract.

WAT said...

Oh that outsourcing shit drives me up the wall! ARGH! Having to talk to someone on the other side of the planet is just @(@&!&$

Although I have to admit, they tend to be very polite and nice to me in India or the Philippines when I do call in with an issue.